White Papers

In today’s world, the ability to communicate across cultural boundaries is critical to success. Berlitz “wrote the book” on language instruction more than 130 years ago and continues to be a thought leader in language, cross-cultural and leadership issues. Bookmark this page to access a library of white papers on all aspects of cross-cultural communication, diversity, managing in a global environment and other topics from the experts at Berlitz and our subsidiary, Training Management Corporation (TMC).

 
5/18/2011

Inclusive Leadership: Critical for a Competitive Advantage

Diversity without inclusion does not work

Diversity exists today in just about every part of the world and every industry sector. As the world becomes “flat” and organizations continue to globalize, a diverse workforce is commonplace.

To be successful, organizations and corporate leaders must embrace the differences people represent and demonstrate they are inclusive as well as diverse.

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3/31/2011

Culture and the Customer Service Experience

Understanding cultural values, behaviors and attitudes regarding service expectations and a working knowledge of social protocol and etiquette in various cultures is essential for success today. Organizations that focus on customer service require a global perspective in their approach.

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