I would like to take this opportunity to thank you for the wonderful Immersion Training experience learning Latin American Spanish that I experienced at Berlitz in Odenton the week of July 25th. My positive experience began with my first call to Betty back in June. From the first contact, I was treated professionally, let warmly, with all my questions answered and all my needs being met.
When you learned that I needed to reschedule due to a friend's major surgery, you were extremely flexible. In advance of my arrival, Betty checked dietary restrictions and ensured I had a parking space all week, along with a healthy lunch and sweet treats to keep my energy up. Maria greeted me warmly day one and met with me every day to ensure that the lessons were progressing according to plan, and provided feedback and encouragement to keep me engaged and motivated. And every day, each of you and Sarah checked in on the progress of my friend's recovery. My entire week at Berlitz, I felt like more than a client, instead, I felt like an extended family member.
Both Pamela and Juan were great teachers, with Pamela especially pushing me beyond my comfort level to increase my skills and to provide me with feedback and support every step of the way. They both showed interest in me as a person, not just a client, which helped increase my level of confidence each day.
While I wasn't unhappy to end my intense week of training, I knew I would miss the family atmosphere that fostered learning and skill building. It was a true pleasure spending a week immersed in Latin American Spanish with all of you, and I hope to have the opportunity to take another class at Berlitz Odenton in the future. I will recommend Berlitz Odenton to others and you should feel free to share this recommendation as you see fit.