… a key ingredient of quality customer service is “empathy” the identification with and understanding of another’s situation, feelings and motives. But, is it possible for someone sitting in a call center in Eastern Europe, to really put themselves in the customer’s shoes in Canada?
“Studying a new language is very important for the mind, for the soul, for the heart..."
Through our subsidiary Training Management Corporation (TMC), one of the world’s leading cultural consulting companies, Berlitz offers a variety of global talent development programs. These programs are designed to help employees, team leaders and managers work and lead successfully in today’s multicultural business environment.
For additional information, visit TMC's website
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