Date: 11/16/11
Webinar: Turning Cultural Conflict Into a Creative Opportunity
Presenter: Matthew Hill
The cost of managing conflict within global organizations can run into the millions and can threaten the health of even the largest corporation. If the invisible differences produced by our unique cultural perspectives can be made visible, then conflict can transform into stimulating debate and opportunity.
Berlitz Senior Consultant Matthew Hill will facilitate this interactive one-hour web-based webinar to help you identify ways to create a clear pathway from cultural difference and dispute to cultural collaboration. We will introduce critical techniques and ideas to help you build competence for handling conflict positively. By recognizing your own behavior around conflict, you will be able to employ powerful methods that will help reframe conflict from a threat to a moment of creative potential, and find constructive solutions that will meet the needs of all parties concerned.
Date: 9/14/11
Webinar: Communicating Effectively Across Cultures
Presenter: Marco Chan
During this one-hour webinar, Marco Chan focuses on the challenges posed by working inside rapidly globalizing organizations. Teamwork, accurate communication and efficiency are critical for those who work together on global teams in a virtual environment.
Date: 5/18/11
Webinar: Competitive Advantage through Inclusive Leadership
Presenter: Malini Janakiraman
Berlitz Senior Consultant Malini Janakiraman, will give examples of four key skills and how they can influence inclusion on a global scale and allow for more effective talent management, alignment and team peformance and improved speed and efficiency across borders.
Date: 3/30/11
Webinar: Culture and the Customer Service Experience
Presenter: Sue Shinomiya
Berlitz Senior Consultant Sue Shinomiya, will explore the interplay of culture and customer service, and introduce some of the factors that are shaping our globally-operating businesses today. We will take a quick tour of relevant cultural assumptions about customer service and particular attention and case examples from a global customer contact center.
Date: 11/10/10
Webinar: Cross Cultural Interactions -- LATIN AMERICA
Presenter: Rossina Gil
Berlitz Senior Consultant Rossina Gil, author of The Corporate Looking Glass: Using Culture for Your Competitive Advantage, will present a one-hour webinar focusing on some key differences and challenges for individuals living and/or working in Central and South American countries and identify some of the forces that shape Latin American perceptions of expatriates and business partners. There will be an emphasis on understanding hierarchy, status attainment, effective communications styles, and recommendations regarding building relationships both in and out of the workplace.
Questions & Answers
Date: 9/15/10
Webinar: Cross Cultural Interactions -- NEW EUROPE
Presenter: Matthew Hill
Berlitz Senior Consultant Matthew Hill will facilitate an interactive one-hour web-based program on Central and Eastern Europe that will help expatriates, managers and employees alike with international responsibilities in the region. You will gain insights about political events that have impacted their culture, the skills necessary to communicate effectively and tips on building solid relationships to get to trust and cooperation. Learn to read the subtle and hidden meaning of communication. Find out how to build synergies. Discover how to release Central and Eastern European potential to create a dynamic success.
Date: 6/9/10
Webinar: Cross Cultural Interactions -- MIDDLE EAST
Presenter: Jean Abi Nader
Berlitz Senior Consultant Jean Abi Nader will facilitate an interactive one-hour web-based program on the Middle East dealing with the three key challenges for expatriates: safety issues, the living environment and strategies for effective work performance.
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