… a key ingredient of quality customer service is “empathy” the identification with and understanding of another’s situation, feelings and motives. But, is it possible for someone sitting in a call center in Eastern Europe, to really put themselves in the customer’s shoes in Canada?
“Berlitz is a wonderful program. I’ve been very happy with my experiences..."
Gujarati is spoken principally in the state of Gujarat, westernmost India, bordering Pakistan and the Arabian Sea. Like the other languages of the northern two-thirds of India, it is descended from Sanskrit, and is thus a member of the Indo-European family. Gujarati is written in an alphabet similar to that of Sanskrit and Hindi, but without the “headstroke,” or horizontal line, at the top. With about 50 million speakers, it is one of the official provincial languages recognized by the Indian constitution.
Authorized from the original edition of The Languages of the World 3rd edition by Keneth Katzner published by Routledge, a member of the Taylor & Francis Group.
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